Service Spotlight: Administrative Services Team
“Collaboration is a key part of the success of any organization, executed through a clearly defined vision and mission and based on transparency and constant communication” – Dinesh Paliwal, CEO of Harman International Industries
When we think of Administrative Services, the initial thought is often of the people answering phones and making copies. Here at Midwest Resource Group, our Administrative Services team goes above and beyond simple customer service, focusing on a collaborative strategy to advance the sales process. This helps reduce errors, create consistent messaging, and aids in accountability. This team of highly trained, well educated professionals fulfills the specific needs of individual resellers based on the goals we set together with the manufacturer and reseller.
Collaboration is essential to success. The Administrative Services team functions as a force multiplier for sales activity. The collaboration between the Administrative Services team and the field sales team ensures that all necessary components of a project are completed, from preparation, to the initial call, to the follow up activities that come later.
Our Administrative Services team serves as a support system for the field sales team. They perform tasks that range from portal management, to product submissions, to content audits, to delivery and issue resolution. They prepare presentations, organize and collate support materials, and deliver those materials to people for meetings and presentations. This allows the territory managers to focus on goal execution with the support of their team.
The Administrative Services team has been developed and invested in over the years to allow Midwest Resource Group to be more efficient and effective. This team of professionals enables the field sales team to pursue their objectives and operate to a greater degree of accountability and success.